Mealaway App
functionality.
Who knew that ordering food could be such troublesome?
It can be tiring to call a restaurant and order a meal. You might be put on hold, and oftentimes you have to talk over the background noise of a busy restaurant, and then get in your car, find parking, wait in line to pay.
Too much of a bother...
The main advantage of MealAway platform (web version & mobile app) is the ease and simplicity it provides. As a customer, you don't have to call to make an order and then go to the restaurant to pick it up.
Let MealAway do that...
- Full menu display
- Including Ingredients
- Real-Time Delivery Tracking System
Surf
When you use the app or website, you can scroll through the announcements or search for a particular restaurant or view the extensive menu items, by filtering (dishes, prices, rating system and location). Find something you like, tap to add it to your cart. MealAway app/website provides all of this in just a few clicks. Our platform enables customers to look for their favorite restaurants, view menus, place orders, and have them delivered to their home or office.
Make your order
When you’re ready to make an order, you’ll see your address location, that will be provided automatically by your mobile settings, or you may enter it manually, as well as an estimated delivery time, the price of the order including service charge and delivery fee. Choose your payment options. When everything looks right, just tap Place order and that’s it.
Following steps
First, you will get a message that the food maker accepted your request and started preparing it. Then, when the order is almost ready, nearby delivery people will go to the food maker to pay & pick it up. You will receive a notification that ordered food items are on their way. You will be able to track the delivery people's progress on the mobile/web application map.
By constantly innovating and expanding, we offer the best choice and convenience. We aim to bring great food directly to customers as fast as possible, in less than 30 minutes from the moment of receiving it.
"Enjoy what you want, when you want it, where you want it."
Frequently Asked Questions
"Your order can be canceled or changed before it is confirmed by the restaurant. You can contact the customer support team via chat to do so. Once the order is placed and the restaurant starts preparing your food, you can’t change or cancel its contents "
We will do our best to fulfill your request if the order is not placed to the restaurant. Please note that we will have the right to charge a cancellation fee up to full order value to compensate our restaurant and delivery partners if your order has been confirmed.
We will do our best to fulfill your request if the order is not placed to the restaurant. Please note that we will have the right to charge a cancellation fee up to full order value to compensate our restaurant and delivery partners if your order has been confirmed.
Deactivation request should be emailed to support@mealaway.uk. We will process your request with your feedback on why you wish to request for deactivation.
Please check, if your app has the latest update. If so, please contact support service with the details by the e-mail: support@mealaway.uk
In your personal profile section, click payment options and add credit card details. If you need additional assistance, you can contact customer support via support@mealaway.uk
MealAway does offer cash on delivery options. Please make sure you have the correct payment, the delivery driver may not have exact change.
We have more than 100 countries that we support. We recommend enabling your GPS location finder and letting the app detect your location automatically.
Did not Receive OTP? Check your Messages app for the SMS with your 4-digit OTP. If you still have not received the OTP, request the OTP again by clicking on "Resend SMS". If you don't receive this message, please contact customer support via email at support@mealaway.uk or our direct support number: Tel.: +44 77 0030 5864 (UK & EU) Tel.: +372 8222 8444 (International)
Please check if your app is updated. If not, please share the details via support@mealaway.uk
Contact us
Tel.: +44 77 0030 5864 | UK & EU
Tel.: +372 8222 8444 | International
Telegram: @mealaway
Headquarters:
New London House, 6 London Street, London, The City Of London, England, EC3R 7LP
